Your website passwords are stored in an encrypted fashion, and is invisible to even our staff. Recovering a lost password is a safe & secure process that utilizes your email address.
From the admin screen (on your browser, enter [yourwebsite.com]/admin - adding /admin to your domain is the way to get into the management screen), you can click on the "Lost Password?" link.
Here you will be asked to enter your email address (this must be an existing user on the system).
Check your email inbox to set a new password for your username (which is your email address) and you will regain access to your website back-end.
Changing the password of admin users on your website once in a while is a great way to keep your website secure.